#Backup livescribe desktop data windows

The notebook images are loaded on the computer, but audio is not (i.e., there is no green text). > I have a student who cannot transfer their Livescribe audio files from the pen to computer. > I have a situation with a Livescribe Pen and would like to know if anyone has experienced a similar problem. On Jan 28, 2011, at 5:08 PM, Sean J Keegan wrote: This will transfer any notes and sessions that hadn't already transferred to your old data folder. Then rename the original folder that you've named 'My Livescribe 2' to 'My Livescribe'. You can go back to Start>My Documents>My Livescribe and rename that to 'My Livescribe 3'. > After you've renamed the My Livescribe folder and docked the Pulse Smartpen - There will be a new folder created named 'My Livescribe'. > Quick question before I actually do this: is there any way to consolidate the notes & sessions from (using your example) 'Livescribe - Old' and 'Livescribe - New' so that they can be accessed in the same instance of Livescribe Desktop? Run the Livescribe Desktop and you will see your previous notes and sessions.

> If you ever need to access your previous data, you can repeat the above rename process steps 1 through 4, but on step 5 rename the current “Livescribe” folder to “Livescribe - New” and rename the “Livescribe - Old” folder back to “Livescribe”. > All of the files on your smartpen should now transfer. Name your smartpen and click the “Name and Transfer” button. Open Livescribe Desktop on your Macintosh. This way you can keep the files as a backup in case you need to access them later). Rename the “Livescribe” folder to something else (for example “Livescribe - Old”. Click on the “Livescribe” folder located in “Application Support” and press “Return” on your keyboard. From the menu options at the top of your desktop (Finder, File, Edit, View, Go, etc.) click “Go” and access “Home”, “Library”, and then the “Application Support” folder. Activate your “Finder” menu by clicking somewhere on an unused area of your desktop. If you have deleted anything from your smartpen, this process will not recover the deleted data, but we have included steps to access your previous data in case you need it. > NOTE: This will only transfer notes and sessions still on your Pulse™ smartpen. > We can try renaming the data folder to resolve your issue. > Why is the audio file not downloading from the pen to my computer? Is there any way to force a download, or otherwise extract it from the pen? Also, the pen reflects the correct amount of time remaining (that is, it indicates that I actually used 2+ hours of my remaining recording time). (It shows 0 bytes for the audio file under Paper Replay Recordings.) However, the audio is clearly on the pen - I can click anywhere on my paper notes and the pen plays properly and shows the correct time. The paper notes from each session transferred properly to Livescribe Desktop, but the audio from the first session will not. I created two separate sessions today, both over two hours long. > I can't find a solution to this issue in either the Knowledge Base or the forums, hence this letter.

#Backup livescribe desktop data windows

(In the second set of instructions, the Livescribe rep defaulted back to Windows nomenclature.) I wrote to Livescribe and received instructions - kind of tedious, but they worked. The other time, no audio had been transferred. I eventually found that if I wrote and recorded more on that particular page, it forced the pen to re-download (upload?) the page and it now had the audio attached (i.e., notes were green).

Check the Audio Sessions list to see if the audio file is there. In one case, the audio had indeed downloaded but just wasn't 'attached' to the handwritten notes. I've had this happen on a couple of occasions (on a Mac, BTW), fiddled around with various things, and eventually got the audio connected with the notes on the computer.

Next message: January Product of the Month.

Audio problem with Livescribe Pen Shelley Haven ShelleyHaven at